Frequently Asked Questions
Find answers to common questions about our handmade paintings, order processing, shipping, and returns.
Our Handmade Artworks
Are all paintings really 100% handmade?
Yes, every single piece available at Zappia is 100% hand-painted by skilled artisans using high-quality paints and canvases. No prints or digital reproductions are used.
Will my painting look exactly like the product photos?
Since each painting is individually handcrafted, subtle variations in brushstrokes, texture, and color intensity may occur. This makes your piece completely unique!
Orders & Customization
Can I request a custom size or specific painting design?
Yes! We welcome custom orders. Please contact us at support@zappia.shop with your dimensions and reference ideas for details.
How do I track my order status?
Once your artwork is packed and shipped, we will send a tracking link to your email. You can also visit our Track Order page anytime.
Shipping & Delivery
How are the paintings packaged for shipping?
We take extreme care in packaging artwork to prevent damage during transit. Rolled canvases are shipped in sturdy protective tubes, and framed artworks are wrapped in multiple protective layers.
How long will it take to receive my painting?
In-stock paintings are dispatched within 2–4 business days. Delivery typically takes 5–10 business days depending on your location.
Returns & Customer Support
What if my painting arrives damaged?
If your package arrives damaged, please take photos immediately and contact us at support@zappia.shop within 48 hours so we can arrange a replacement or refund.
How can I reach customer service?
You can email us at support@zappia.shop or call +1 (617) 429-7638, Monday through Friday, 9:00 AM to 5:00 PM (MT).