Return & Refund Policy

At Zappia, we take great pride in delivering high-quality, 100% handmade paintings and artwork. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The artwork must be in its original condition, unused, and undamaged.
• The item must be in its original packaging (protective tubes or framing wrappers).
• You must provide the proof of purchase or order number.

Damaged or Defective Artwork

Please inspect your order upon reception. Since handmade artwork requires delicate handling, if your painting arrives damaged or defective during transit, please contact us immediately within 48 hours of delivery at support@zappia.shop.

Please include clear photos of the damaged item and packaging so we can evaluate the issue and send a replacement or process a full refund right away.

Non-Returnable Items

Certain types of items cannot be returned:

• Custom-commissioned artwork or personalized paintings.
• Gift cards.
• Items on final sale/clearance.

How to Initiate a Return

To start a return, please contact us at support@zappia.shop. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Fees

If the return is due to damage or an error on our part, Zappia will cover the return shipping costs. For returns based on personal preference or change of mind, customers are responsible for paying their own return shipping costs.

Refund Process

Once we receive and inspect your returned artwork, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 5–7 business days.

Contact Us

If you have any questions about our Return & Refund Policy, please get in touch with our team:

Email: support@zappia.shop
Phone: +1 (617) 429-7638
Hours: Monday–Friday, 9:00 AM–5:00 PM (MT)